Privacy Policy - Enterprise Travel & Tours

Last Updated: July 2026

By using this website, creating an account, submitting a booking, uploading travel documents, or making a payment, you acknowledge that you have read and understood this Privacy Policy.

1. Introduction

Enterprise Travel & Tours collects and processes personal information necessary to provide travel, booking, documentation, payment tracking, and customer support services. We are committed to handling your personal data responsibly, securely, and only for legitimate business purposes.

2. Information We Collect

We may collect the following information when you use our website and services:

Full name
Email address
Mobile number
Address
Date of birth
Gender
Nationality
Passport information
Emergency contact information
Booking details and travel preferences
Payment details and payment references
Uploaded travel documents, such as passports, IDs, visas, insurance, or other requirements
Login activity, IP address, browser, and device information
Communication records, inquiries, and support messages

3. Why We Collect Your Information

Your information may be collected and processed for the following purposes:

To create and manage your client account
To process tour bookings and travel reservations
To verify your identity and traveler information
To prepare, review, and process travel documents
To coordinate with airlines, hotels, tour partners, transport providers, and other travel-related service providers
To process and verify payments
To send booking updates, payment updates, document review notices, and travel reminders
To provide customer support
To improve our services, website, and security
To comply with legal, regulatory, accounting, and business requirements

4. Travel Document Security

Uploaded travel documents are used solely for processing your travel booking and related services. Access to uploaded documents is restricted to authorized personnel who need the information to perform legitimate travel, documentation, payment, or support functions.

We implement reasonable administrative, technical, and organizational safeguards to protect your personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

5. Sharing of Information

We do not sell your personal information. However, we may share necessary information with trusted parties only when required to complete your travel services, including:

Airlines
Hotels and accommodation providers
Tour operators and travel partners
Transportation providers
Visa processing partners
Payment service providers
Government authorities, when legally required

6. Data Retention

We retain personal information only for as long as necessary to provide our services, complete transactions, comply with legal and regulatory obligations, resolve disputes, prevent fraud, maintain audit records, and enforce agreements.

When information is no longer required, we will take reasonable steps to securely delete, anonymize, or restrict access to the information, subject to applicable retention requirements.

7. Your Rights

Under applicable data privacy laws, including the Data Privacy Act of 2012, you may have the following rights:

Right to be informed about how your personal information is collected and processed
Right to access your personal information
Right to correct inaccurate or outdated information
Right to object to certain types of processing, where applicable
Right to request account deactivation
Right to request deletion or blocking of personal information, subject to legal and operational limitations
Right to file a complaint with the appropriate data protection authority

8. Account Deactivation

You may request or perform account deactivation through your client portal. Deactivation prevents future login but may not immediately delete booking, payment, document, or audit records that must be retained for legal, accounting, operational, fraud prevention, or dispute resolution purposes.

9. Website Security

We use security measures such as account authentication, email verification, password hashing, session management, CSRF protection, audit logs, and access restrictions to help protect user accounts and sensitive information.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. Any updated version will be posted on this page with a revised “Last Updated” date.

11. Contact Us

For privacy concerns, data access requests, corrections, or account-related inquiries, you may contact:

Enterprise Travel & Tours Privacy Officer
Email: privacy@yourdomain.com
Phone: +63 900 000 0000
Address: Your office address here